Marion Stays Comfortable With Charlie’s
Local Reviews
for Marion, IL
Powered by Nearby NowOur Reviews by City
Great service
Hester - Marion, IL 62959
Outstanding
Fall heat check
Hargraves - Marion, IL 62959
Justin is thorough and efficient. He is very polite and easy to communicate with. We have been very happy with Charlie's Heating and AC service for many years.
Great service
Clendenin - Marion, IL 62959
Excellent
Hugh46 - Marion, IL 62959
Knowledgeable friendly and no pressure to buy unnecessary items
Arrived on time with great service
Swan - Marion, IL 62959
Fall service check
Somers - Marion, IL 62959
Always professional ... on time, shares knowledge and always great technicians!!!
Great Service
Connie Heinle - Marion, IL 62959
Daniel always does a wonderful job. He is courteous and personable and is very thorough in his inspection of my two heat pumps. I look forward to seeing him and have no doubts that he provides service to the best of his ability.
Outstanding service
Hines - Marion, IL 62959
He was very helpful in explaining things, courteous, and did a great job in finding the problem.
Service call
Dahmer - Marion, IL 62959
excellent service - as I'm used to with Charlies
Largent - Marion, IL 62959
Justin was on time, polite, knowledgeable. Went about the PM check quickly and efficiently. Reported back on what had been done and status of furnaces.
Great
Kenneth - Marion, IL 62959
He was great also and 5 for him
Great Service
Rushing - Marion, IL 62959
Would recommend to others for A/C or Heating needs.
Amazing Service!!!
Stephanie - Marion, IL 62959
I have had in the past couple years 3 different technicians from Charlie’s Air Conditioning and Heating and they have all been professional, on time, very knowledgeable, prepare anything needed right away and have all acted like they have my best interest at heart. I have recommended them to all of my friends and families.
Great, professional service
Gay - Marion, IL 62959
Very pleased with the work done
Amazing! Went above and beyond!
Stephanie - Marion, IL 62959
Service 👍 Phil is awesome 👏
Rushing - Marion, IL 62959
Would recommend Charlie’s to anyone who needs heating and A/C services.
Phill to the rescue
Kemp - Marion, IL 62959
went right to work on outside unit. showed my granddaughter the faulty part and was on his way.
Great service
Pillatch - Marion, IL 62959
Always please w/CH&A…very professional courteous helpful
Great service
Howell - Marion, IL 62959
Justin was friendly quick and thorough All of Charlie’s staff are very friendly and helpful
When you’re tell me you’re gonna send Daniel, then do it!!! Somewhat disappointed!!!!
Goot - Marion, IL 62959
You don’t me want to
Retired
Jerry Parks - Marion, IL 62959
Phil did his usual good service and also gave me some good advise on replacing. My AC and furance.
Great service as always
Martin - Marion, IL 62959
Charlie’s is so professional and Daniel is a great technician
Great work
Trummer - Marion, IL 62959
Great service
Page - Marion, IL 62959
Justin was outstanding! Very professional and thorough.
Charlie's is cool!
Terry - Marion, IL 62959
These folks have taken care of us since we moved into the area. Always feel good about prices and the way my systems are operating when they leave.
Shawn C.
Complaint No Heat Found breaker in tripped position. For years this furnace has operated on a 3 pole 60 amp breaker equipped with 15kw. This is just not correct. Wire size seems to be set for a 60 amp breaker so the only safe way to fix the issue was to disconnect one of the three heat strips. Space is relatively small and 10kw should still keep up
Justin T.
C25 had bad inducer motor , changed and verified operation.
Daniel B.
East and Middle systems are operating normally. Wasn’t able to test them at the thermostats but was able to test the heat from the roof. West System is shut down until disconnect has been replaced and mounted in the correct location. Won’t be able to operate until then.
Justin T.
PCSA 2022 Heating Check Up Prepaid. System is running efficiently at this time, temperature rises acceptable, flame sensor was very dirty, cleaned thoroughly, filter did not need changed at this time however needs checked in next month or two.
Justin T.
PCSA 2022 Heating Check Up Prepaid. Gas furnace heating efficiently at this time, filters are changed by customer and temp rise is acceptable.
Shawn C.
Found both units heating but blower on front unit spinning backwards. Swapped two legs of 3 phase motor to get blower working correctly again. All belts and filter sizes collected and will need to be replaced soon
Steve R.
Return and replace parts from previous service calls
Justin T.
Found that board was bad on C23, changed and verified operation.
Justin T.
Found that thermostat was not working properly, replaced wit new and verified operation of system.
Shawn C.
All checks good replaced filter.
Shawn C.
Complaint main blower @ M1 not operating Replaced bad x13 motor and gave Kyle part number to restock. Unit operational
Daniel B.
2022 Fall Check Up PCSA Prepaid Everything was clean and checked out well. System is operating normally at this time.
Shawn C.
Complaint M-17 unit down Replaced limit switch which had no resistance across it with unit standing still s1-02531814000
Shawn C.
Complaint C-17 has 2 units down Replaced bad gas valve on unit B as well pressure switch and board. Board would drop inducer signal and pressure switch would stick, causing a fire when the gas valve would reignite. This is what was causing the rollout issue last night (although I never could get it to do this last night while I was here). All other units besides B heated the whole time I was here. All units heating at this time board s1-03102959000 pressure switch s1-02439479000. Smart valve was told not to order there’s still 2 on the shelf.
Daniel B.
Complaint smell coming from furnace. Inspected furnace and everything appears to be operating normally. Not seeing any signs of burnt wiring and there are no traces of CO in the house. Customer stated that smell coming from the vents isn’t any stronger than the rest of the house indicating that smell is most likely coming from another location. Most likely cause is fan in attic has seized up and smell could be getting pulling into the house from the attic. Customer is going to have motor replaced and monitor for any changes in operation.
Shawn C.
Called out at 7pm for no heat on multiple cricket rooms 2/3 down at c17 and c22. C22 B bad circuit board s1-03109175000 used from parts room C22 C had rollout tripped from air escaping blower section into combustion section. Put chrome tape over leakage for now. All units heating at c22, also found Tripped rollout at C17 B. Reset and unit is heating at this time. Found bad limit connection on c17 C. May need to replace limit. Part is available in parts room. Furnace continued to heat for the few hours I was here. All units heating at this time
Justin T.
System was not running due to water In inducer motor from clogged trap. Cleaned trap thoroughly and verified operation of system. System is heating efficiently at this time.
Justin T.
Heat pump is healing efficiently at this time, auxiliary heat is kicking on as needed, temperature rise is acceptable, and outdoor coil is clean. Filter is clean and changed by customer routinely.
Justin T.
Both upstairs and downstairs heat pumps are heating efficiently at this time, auxiliary heat for both systems are working as needed, defrost mode is working correctly, temperature rises are acceptable, and all filters are changed.
Pete F.
Restock of parts used on Meal Worm service calls
Pete F.
Restock for parts used on cricket units
Daniel B.
Complaint water on floor unit iced up. Inspected system in both heat and ac modes. Heat mode appears to be operating normally. Freon levels are within normal range, filter was clean, and blower is at normal speed. Most likely cause of the issue is running the AC during low outdoor temperatures. A fan cycle modulator would be needed if AC is going to operate much during winter months. Fan blade sounds like it may also be damaged and need to be replaced in the near future. Also noticed several wires with no protection on top of roof and a wire splice outside of a box. Also noticed several bare low voltage wires. An electrician needs to be contacted for repairs to be done and disconnects to be installed on top of roof.
Steve R.
Complaint: No Heat outdoor unit making grinding noise Found condenser motor locked up, ordering new one from Crescent, waiting on approval from Trent 11/17/22 Steve returned and replaced fan motor, tested heat pump, unit running great
Daniel B.
Cause of the issue was wasp nest stuck in the flue. Removed wasp nest and system is operating normally at this time.
Daniel B.
PCSA 2022 Heating Check Up Renewal Puron levels look normal at this time. Everything was clean and checked out well. System is operating normally at this time.
